July 2006
Editor's
Corner: Dealing with Emergencies
by Kathy Ritchie
Just recently, a family emergency cropped up during a call with a client. Despite my attempt to control my emotions, I knew I sounded breathless and shaky. I realized that I rarely need to deal with emergencies while working. (Thank Heavens!)
We all know that emergencies can't be scheduled. Maintaining professionalism during an emergency is difficult, but it can be done.
First, your clients understand that emergencies happen. They know there will come a time when you need to be away, or must leave a call unexpectedly.
What was very beneficial when my family emergency happened was that my clients knew my cell phone number, they knew I would be distracted somewhat until we knew more about status. They also knew the possibility of a quick trip out of state.
If your emergency is out of state, your clients must be kept in the loop. Its inconsiderate and unprofessional to not do so.
Your priority is your family, but, secondly, your priority is your business. Place messages in autoresponders if you anticipate being away for longer than a day. Arrange for another virtual assistant to take up your workload wherever possible. Leave messages on your voicemail and cell phones.
If you are waiting in a hospital waiting room, if it is allowed, bring your laptop and work. Not only does this help with your productivity, but I find it is extremely beneficial in keeping my nerves in check (I've brought my PDA on numerous occasions!)
Maintain your support system! Keep in touch with your family and friends, take them up on offers of help if you need to.
Thankfully, my family
emergency turned out ok, other than wrecked truck and utility trailer, my
relatives are safe and sound and back home. I'm eternally grateful for my
wonderful clients, friends and family for the outstanding support they gave
me during that time! With thanks, Kathy Ritchie
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